Welcome to Our Help Site

Product Questions

Most of our products have both an inner and outer seal that are done at the same facility.  As long as one of the seals is intact and the bottle wasn't punctured it is safe to use.  If you don't feel comfortable with the current bottle just say the word and we'll have a replacement shipped out.  We do ask that you provide us with the lot number listed on the bottom of the product so we can look any issues further with our manufacturer!

Most of our products come in vegetable capsule shells that can easily be pulled apart to pour into water or food.  For example, many of us at our office like to break the ultimate probiotic open and add them to a shake for our kids in the morning.  You could easily add this to other foods.  We actually promote different recipes that have the probiotic added to them.  This will not decrease the efficacy of the product.

The only products that we **don't** recommend opening the capsules are the Multivitamin, GI Relief, and Quiet Serenity because of their strong taste. GI Relief also has ginger root extract in it, which if opened and directly, can irritate the throat lining as it goes down and cause discomfort. All the other products are very mild in flavor and are fine to open and pour the powder out!

We are happy to tell you that our probiotics do not need to be refrigerated.  They are fine in extreme conditions and are heat stable up to 170* F and freezing temperatures will not affect them. You can easily store these at room temperature and they're ideal for traveling.  All our other products do not need to be refrigerated either!

The Herxheimer Reaction is a short-term (from days to a few weeks) detoxification reaction in the body. As the body detoxifies, it is not uncommon to experience flu-like symptoms including headache, joint and muscle pain, body aches, sore throat, general malaise, sweating, chills, nausea or other symptoms.

This is a normal reaction that typically indicates that your body is actively dealing with issues in your gut, kind of like battle between good and bad bacteria. The biggest problem with the Herxheimer reaction is that people stop taking the supplement or medication that is causing the reaction, and thus discontinue the very treatment that is going to help to make them better. Although the experience may not make you feel particularly good, the Herxheimer Reaction is actually a sign that the products are working.

If you do feel discomfort be sure to ease back the amount of probiotics you're taking to where you feel comfortable again.  Then, once you are steady at that amount for a while, you can slowly increase the amount over time.  This can even be tapered back to a half or quarter capsule!  Feel free to break open the capsule and add it to your food, a smoothie, or straight into your mouth to consume just half the contents of the capsule.

Our products are fine to take while pregnant or nursing, but we always recommend that you consult with your healthcare provider before starting any new supplements.  For example; Our probiotics are excellent to take during pregnancy and while breastfeeding to improve your gut health along with the baby's!  Many prenatals contain folic acid while our multivitamin contains folate, which is the natural form of vitamin B9 while folic acid is a synthetic form.

Most of our products have a 2 year shelf life, with many that can last much longer than that.  The expiration date will be clearly marked on the bottom of the bottle next to the Lot number of the production run.  If you have any questions about a specific product please reach out to us directly!

Subscriptions and My Account

We know life can get busy, and sometimes it can be hard to remember to get to everything on your plate. We've created our Subscribe and Save 20% program to help simplify your life and make sure you don't run out of the products you need!

Here's how it works!

SELECT YOUR PRODUCT
Choose your favorite products directly on each product page.

PICK HOW OFTEN
You have control. Modify, pause, update, or cancel at any time.

SAVE MONEY
Enjoy a 20% savings on your subscription.

FASTSHIPPING
Products are on your doorstep when you want them with $6.99 shipping fee.

To make any changes your subscriptions or your account please login

First, login to your account on the Subscription Login page. Enter your email or phone number to receive the login or text code and then enter the code you receive on the following screen.

Once logged in, you should see your active orders on your account, simply select "manage this subscription" on the product you'd like to change or cancel as shown below and circled in green:

Scroll to the bottom of the following page to find the "Cancel Subscription" as shown below and circled in green, select that and then follow the prompts!

If you have any trouble with this process please reach out to us through our contact us page and we'll be happy to help!

Allergies and Ingredients

Most of our products do not contain corn.  However, there are a few that include ingredients derived from corn.  Our Tino Fiber is made from soluble corn fiber.  The Targeted Prebiotics contain PreticX which is derived from organic Non-GMO corncobs.  Finally, UT Calm includes D-Mannose which is corn silk extract.

Please always refer to each individual product's nutritional deck for gluten and other allergens.  However, most of our products do not contain gluten.

The facilities we work with to manufacture our products have strict standards for manufacturing.  While it is highly unlikely for gluten to be present given the extensive clean out process our manufacturers follow, we cannot guarantee that there are no gluten allergens from cross contamination.

Most of our products are vegan friendly.  However, the Cleanse and K2-D3 are not vegan.

Cleanse contains bovine serum albumin, some of the most powerful antibodies/immunoglobulins available. The antibodies/immunoglobulins that come from cattle can't be found elsewhere. But it is NOT a vegetarian product because it is derived from beef cattle.  The immunoglobulins come from plasma.

Vitamin D3 is only found in animal-sourced food and from sunshine.  Vitamin D3 (as cholecalciferol) in our K2-D3 is derived from Lanolin, which is considered natural but is not vegan.

Orders, Shipping, and Returns

We are proud to announce that we now can ship to Canada. Shipping starts at $12.99 for any order under 5 lbs and incrementally increases based on the weight of the shipment. We do not accept payment for GST, PST, or HST, so additional charges may be required upon shipment. The customer agrees to pay all taxes upon delivery.

We currently do not ship outside of the United States of America and Canada. We are working to get products into other countries, but most countries have very strict rules when it comes to ingredients that they allow across their borders. Check back here often to see new countries that are available to ship to.

Most www.klampy.com orders are shipped via USPS first class mail. We also send certain orders Fedex, depending on the size of the package and speed of delivery to certain locations. Each order placed on our website will leave our Utah-based warehouse within 2-3 business days. While we cannot control how quickly FedEx or USPS delivers the product, most orders are received in 4-7 business days from the time of purchase, depending on distance from the warehouse.
We also offer Fedex 2-day Express shipping as well for a fee.  All 2-day express orders will ship the next business day, with packages arriving in 2 business days from the date of shipment (ie Friday orders will ship Monday and arrive Wednesday).
A valid tracking number will be sent to your email as soon as it is created with FedEx or USPS. You can also login to your account to see the tracking number and current shipment status.

Due to the nature of our products we don't expect to see overnight results. We want you to see success, but because that typically happens over the course of several months we do not accept returns for opened products. We're happy to accept returns of any unopened products within 30 days of delivery.
All products must be returned in original packaging and in new unopened condition unless already damaged upon original delivery.
If items were damaged or defective upon original delivery we will refund or replace your order, including shipping fees, and will arrange for FedEx to pick up the products from your home.
Items that are refused or undeliverable are eligible for a refund covering the total amount of products ordered, but the customer will be responsible for both delivery and return shipping costs.
After Klampy™ Brand receives a return we will inspect the items and issue a refund, replacement, or credit based on the reason for the return and the condition of the products.
Please note:
-Shipping charges are non-refundable and not refunded in the event of a return.
-All returned order are subject to a 5% restocking fee.
-Open products are final sales only.

When it comes to shipping, we try to keep things simple at www.klampy.com. Our shipping policy, for domestic shipping, mirrors Amazon's policy: FREE SHIPPING on all orders over $49. If you order total falls short of that mark, you will be charged a flat rate of $4.95.  All subscribe and save orders have free shipping even if they fall below the $49 mark, another great way to save! We also offer Fedex 2-day Express shipping as well for a fee.  All 2-day express orders will ship the next business day, with packages arriving in 2 business days from the date of shipment (ie Friday orders will ship Monday and arrive Wednesday).
***Please note, additional rates do apply on orders shipped to Alaska, Hawaii, and Puerto Rico.***

If you are using a mobile to place an order during checkout there will be a link that says ‘Show Order Summary’.  If you click on that link, it will drop down the discount code box.  If you missed it and already placed the order we can issue the refund back on our side as well.  Please note if you are signing up for the sub and save program no additional coupons can be applied.  The sub and save program gives 20% and free shipping off all orders.

Online commerce tax laws have changed substantially over the past few years and we are now required to collect taxes in many states that we didn't previously.  Many of these were implemented on our site at the beginning of last year.  You may have noticed that ebay and amazon now charge taxes on all transactions for all the states for the exact same reason, recent changes in tax laws.